6 replies to this topic

[Mad]

everyone, we have a hitherto unknown Error. Sounds like a missing soundcard, but this is pretty unlikely in a modern laptop (see below) anyway, shouldn't such a thing be intercepted?
So, does anyone have any idea what is happening here?

Exception: FMOD error:A call to a standard soundcard driver failed, which could possibly mean a bug in the driver or resources were missing or exhausted.
StackTrace:
   bei AudioSystem.FmodGameComponent.Verify(RESULT result) in C:\Users\Jasin\Documents\Xenocide SVN\XenoXNA\Dependancies\FMOD\FMOD\FmodGameComponent.cs:Zeile 319.
   bei AudioSystem.FmodGameComponent.Initialize() in C:\Users\Jasin\Documents\Xenocide SVN\XenoXNA\Dependancies\FMOD\FMOD\FmodGameComponent.cs:Zeile 75.
   bei Microsoft.Xna.Framework.Game.Initialize()
   bei ProjectXenocide.Xenocide.Initialize() in C:\Users\Jasin\Documents\Xenocide SVN\XenoXNA\Xenocide\Source\Xenocide.cs:Zeile 120.
   bei Microsoft.Xna.Framework.Game.Run()
   bei ProjectXenocide.Program.Main() in C:\Users\Jasin\Documents\Xenocide SVN\XenoXNA\Xenocide\Source\Program.cs:Zeile 51.

System is:

Windows Vista
Acer Laptop with GForce 8600M GT
DirectX 10.0

Edited by Mad, 09 March 2009 - 05:28 AM.

[kafros]

Trivial but important questions: Does the user have the latest sound drivers? And if yes, are they installed correctly?

pretty unlikely in a modern laptop

Why unlikely? It could be an unsupported onboard sound card, or indeed a very new one that needs to be explicitly supported.

Edited by kafros, 09 March 2009 - 06:39 AM.

[Mad]

Trivial but important questions: Does the user have the latest sound drivers? And if yes, are they installed correctly?

pretty unlikely in a modern laptop

Why unlikely? It could be an unsupported onboard sound card, or indeed a very new one that needs to be explicitly supported.

Yes, I know, but I'm still waiting for the users response.

[Mad]

The user sent me a dxdiag output with no apparent problems. But he told me he did not use our installer, but the zip. Interestingly enough an installation with the installer resolved the problem.

edit: So this seems to be one more error we can get without proper runtime environment

Edited by Mad, 09 March 2009 - 07:56 AM.

[Mad]

Same error, but Windows XP, and all prerequisites matched - user used installer - see install.log.

The following appeared when attempting to play the game ....
 
Exception: The device creation parameters contain invalid configuration options.
StackTrace:
   at Microsoft.Xna.Framework.GraphicsDeviceManager.CreateDevice(GraphicsDeviceInformation newInfo)
   at Microsoft.Xna.Framework.GraphicsDeviceManager.ChangeDevice(Boolean forceCreate)
   at Microsoft.Xna.Framework.GraphicsDeviceManager.Microsoft.Xna.Framework.IGraphicsD
eviceManager.CreateDevice()
   at Microsoft.Xna.Framework.Game.Run()
   at ProjectXenocide.Program.Main() in E:\PXenocide\trunk\trunk\Xenocide\Source\Program.cs:line 51
 

Install.log: 
 
**********************************************************
* Checking windows version/architecture,...
*  - Windows Version: "XP"
*  - Platform Architecture: "32"
*  - CPU: AMD Sempron(tm) Processor 3100+, ~1808 Mhz
*  - RAM: 640 MB
*  - Video Card: SiS 651_661FX_741_760_760GX_M661FX_M661MX_M741_M760_M760GX
*  - VRAM: 128 MB.
* End of System Information Section
**********************************************************
* MSI Installer version is OK (3.1.4000.2435)! Installation can continue.
Checking your .NET Framework version...
* .NET Framework Version found: "2.0.50727", equal or newer to required version: "2.0"
* Found/Installed .Net Framework 2 SP1! Proceeding with remainder of installation.
Execute: 1
* Found XNA Framework 1.0 Refresh! Proceeding with remainder of installation.
Execute: 1
* Found DirectX 9.0c! Proceeding with remainder of installation.
Extracting contents of C:\Games\Xenocide\Bonus\Xenocide_Audio_Pack.zip to C:\Games\Xenocide
  Extracting 25 files and directories
  Extract : Content\Audio\
  Extract : Content\Audio\Music\
  Extract : Content\Audio\Music\Baseview\
  Extract : Content\Audio\Music\Baseview\7. XerO - Baseview.mp3
  Extract : Content\Audio\Music\main_theme.ogg
  Extract : Content\Audio\Music\Planetview\
  Extract : Content\Audio\Music\Planetview\10. Thomas Torfs - Planetview.ogg
  Extract : Content\Audio\Music\Planetview\planetview.ogg
  Extract : Content\Audio\Music\Planetview\Tiskaite_-_Xenocide_Geoscape.mp3
  Extract : Content\Audio\Music\XNet\
  Extract : Content\Audio\Music\XNet\xnet.ogg
  Extract : Content\Audio\Sounds\
  Extract : Content\Audio\Sounds\Menu\
  Extract : Content\Audio\Sounds\Menu\buttonclick1_ok.ogg
  Extract : Content\Audio\Sounds\Menu\buttonclick2_changesetting.ogg
  Extract : Content\Audio\Sounds\Menu\buttonover.ogg
  Extract : Content\Audio\Sounds\Menu\exitgame.ogg
  Extract : Content\Audio\Sounds\PlanetView\
  Extract : Content\Audio\Sounds\PlanetView\clickobjectonplanet.ogg
  Extract : Content\Audio\Sounds\PlanetView\speedfast.ogg
  Extract : Content\Audio\Sounds\PlanetView\speedslow.ogg
  Extract : Content\Audio\Sounds\PlanetView\speedveryfast.ogg
  Extract : Content\Audio\Sounds\PlanetView\zoomin.ogg
  Extract : Content\Audio\Sounds\PlanetView\zoomout.ogg
  Extract : Content\
Extracting contents of C:\Games\Xenocide\Bonus\Xenocide_HighDef_Globe.zip to C:\Games\Xenocide
  Extracting 4 files and directories
  Extract : Content\
  Extract : Content\Textures\
  Extract : Content\Textures\Geoscape\
  Extract : Content\Textures\Geoscape\EarthDiffuseMap..jpg

I'm not sure what kind of videocard this is, bu anyway, if its not SM 2.0 compatible the game would intercept the error...
any ideas (besides the sondcard driver question)?

[kafros]

http://forums.guru3d...ad.php?t=163752
http://www.notebookf...read209174.html

The weird Video Card name is probably the name of the Unified Driver for all these cards. Keep in mind that these chipsets are IGPs, that is, graphics-on-board . So, it's safe to premuse (in addition to the above links) that his graphics card is just too weak.

He could try installing the latest drivers for maximum(?) compatibility and improvements, but it almost surely is a hardware problem.

Edited by kafros, 29 April 2009 - 08:46 AM.

[Mad]

http://forums.guru3d...ad.php?t=163752
http://www.notebookf...read209174.html

The weird Video Card name is probably the name of the Unified Driver for all these cards. Keep in mind that these chipsets are IGPs, that is, graphics-on-board . So, it's safe to premuse (in addition to the above links) that his graphics card is just too weak.

He could try installing the latest drivers for maximum(?) compatibility and improvements, but it almost surely is a hardware problem.

yea, well, I assumed the same thing, but then again, the game should intercept such problems and give an error like "f*** you you won't get in with this gfx card" We discussed this a while ago, and this mechanism used to work pretty well.
So I'm guessing it can't just be the gfx hardware.